Refund policy

At Gift Boxes, we strive to ensure that our customers are fully satisfied with their purchases. If you are not happy with your order, we offer a clear and easy-to-follow refund policy. Please read the following guidelines to understand your rights and the conditions for refunds.

1. Eligibility for Refunds

Returns and Exchanges:
If you are not satisfied with your purchase, you can request a return or exchange within 7 days of receiving your product. To be eligible for a return or exchange, the product must meet the following conditions:

  • It is in unused, undamaged, and resalable condition.
  • It is in its original packaging, including all accessories, labels, and tags.

Defective or Damaged Items:
If your product arrives defective, damaged, or is not as described on our website, you are eligible for a full refund or exchange. We request that you notify us of any defects or damage within 7 days of receiving the product.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Products that have been used or altered.
  • Customized or personalized products (if applicable).
  • Sale or clearance items (if specified at the time of purchase).
  • Gift cards or vouchers.

3. How to Request a Refund

To initiate a return or refund request, please follow these steps:

Step 1:
Contact us at itfuture23@gmail.com or call us at +92 334 0002506 to inform us about your intention to return or exchange the product. Please include your order number, the reason for the return, and pictures of the product (if applicable).

Step 2:
We will provide you with instructions on how to return the item, including the return shipping address.

4. Return Shipping

Return Costs:
You are responsible for the return shipping costs unless the item is defective or damaged.

Return Shipping:
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria for a refund. If the return is approved, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds are usually processed within 7-10 business days from the date we receive the returned item.
  • Partial Refunds: In some cases, partial refunds may be issued if the item is returned in a condition that is not as new or damaged.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us as soon as possible. If the item you wish to exchange is available, we will assist you in processing the exchange. If the new item costs more, you will be required to pay the price difference.

7. Late or Missing Refunds

If you haven’t received a refund within the stated time frame:

  • Check your bank account again.
  • Contact your credit card company or payment provider. It may take some time before your refund is officially posted.
  • If you've done all of this and you still have not received your refund, please contact us at itfuture23@gmail.com.

8. Changes to This Refund Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any changes.

9. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return or refund, please contact us:

Email: itfuture23@gmail.com
Phone: +92 334 0002506

Thank you for shopping at Gift Boxes!